FAQ — Therapy Questions Answered | Unique Connections Counseling

Question 1

How do I schedule my first appointment?

Accepted Answer

You can reach us by calling (623) 288-4051 or emailing info@unique-connections.com. We will match you with the right therapist and find a time that works for your schedule.

Question 2

What can I expect during my first session?

Accepted Answer

Your first session is a chance for us to get to know you — your history, what brings you in, and what you hope to gain from therapy. There is no pressure to share more than you are comfortable with. We will discuss goals and answer any questions you have about the process.

Question 3

Do you offer a free consultation?

Accepted Answer

Yes. We offer a brief complimentary phone consultation so you can ask questions and get a sense of whether we are a good fit before committing to a full session.

Question 4

How long does therapy take?

Accepted Answer

This varies widely depending on your goals and history. Some clients find meaningful relief in 8–12 sessions. Others benefit from longer-term work. We will regularly check in with you about your progress and adjust the plan as needed.

Question 5

Do you accept insurance?

Accepted Answer

We are in-network with several major insurance providers. Please visit our Services & Fees page or contact us directly to confirm whether your plan is accepted.

Question 6

What if I do not have insurance?

Accepted Answer

We offer self-pay rates for clients without insurance. Please contact us directly to discuss your options — we want to help you find a path to support.

Question 7

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours notice for cancellations. Late cancellations or no-shows may be subject to a fee. We understand life happens — please reach out as soon as possible if you need to reschedule.

Question 8

What is EMDR and is it right for me?

Accepted Answer

EMDR (Eye Movement Desensitization and Reprocessing) is an evidence-based trauma therapy that helps the brain process stuck traumatic memories. It is particularly effective for PTSD, betrayal trauma, narcissistic abuse recovery, and anxiety. Your therapist will assess whether it is a good fit during your intake.

Question 9

Do you work with couples?

Accepted Answer

Yes. We offer couples counseling using Gottman Method principles, which are grounded in decades of research on what makes relationships work. We work with couples navigating conflict, communication breakdowns, infidelity, and more.

Question 10

What is narcissistic abuse recovery therapy?

Accepted Answer

This specialized approach helps survivors of emotionally abusive relationships — often involving narcissistic, controlling, or manipulative partners — rebuild their sense of self, set boundaries, and heal from trauma bonding. It also addresses the grief and identity loss that often follows leaving a narcissistic relationship.

Question 11

Do you offer individual counseling for grief?

Accepted Answer

Yes. Individual counseling at Unique Connections addresses grief and loss in all its forms — including the loss of a loved one, the end of a relationship, disenfranchised grief, and the grief that comes with leaving a traumatic or abusive situation. We use trauma-informed approaches to help you process loss at your own pace.

Question 12

Do you offer therapy for men?

Accepted Answer

Yes. We have a dedicated men's health track that addresses the unique ways men experience and suppress stress, trauma, and emotional pain. Our therapists create a judgment-free space for men to do meaningful work.

Question 13

Do you work with first responders?

Accepted Answer

Yes. We understand the unique pressures, trauma exposure, and culture of first responder work. Our therapists are trained to work with law enforcement, firefighters, paramedics, and military personnel.

Question 14

Do you offer online therapy?

Accepted Answer

Yes. We offer secure telehealth sessions for clients throughout Arizona. Online therapy is just as effective as in-person for most concerns and offers greater flexibility.

Question 15

Where are you located?

Accepted Answer

We are located at 15640 N 7th Street, Phoenix, AZ 85022. We serve clients in the Phoenix metro area including Peoria, Glendale, and Surprise. Telehealth is available statewide across Arizona.

Question 16

Is therapy confidential?

Accepted Answer

Yes. Everything you share in therapy is confidential. There are a small number of legal exceptions — such as imminent risk of harm — which your therapist will explain during your first session.

Questions We Hear Often

Getting Started

Insurance & Fees

Therapy & Approaches

Telehealth & Logistics

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